Osmo-x WhatsApp payload: {"providerId":11,"data":{"to":"917488126002","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"sephali kumari"},{"type":"text","text":"Safety Alert"},{"type":"text","text":"T/TTK/SAB/25/00040"},{"type":"text","text":"Safety Alert status updated to Assigned., Comments are added as re open"},{"type":"text","text":"Safety Alert"},{"type":"text","text":" "},{"type":"text","text":"Coimbatore"},{"type":"text","text":"Unsafe Act"},{"type":"text","text":"sephali kumari"},{"type":"text","text":"TTK Beta - QA"},{"type":"text","text":"Assigned"},{"type":"text","text":"https://qa-staging-2.oqsha.com/#/incidents/view/387/21344?dlType=viewTicket"},{"type":"text","text":"EHS Department - TTK Private Limited"}]}]}}}


Osmo-x WhatsApp Message has been Sent


# Preparing notification body #


Sending Email for IncidentId:21344


*--- Sending Email Serice Initiated ---*


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


Ticket Safety Alert has been updated

This is a test mode notification. Notification was not delivered to recipient.


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Sending Assigned To Whatsapp for IncidentId:21344


Osmo-x WhatsApp payload: {"providerId":11,"data":{"to":"918967697371","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Sayan Mondal"},{"type":"text","text":"Safety Alert"},{"type":"text","text":"T/TTK/SAB/25/00040"},{"type":"text","text":"Safety Alert status updated to Assigned., Comments are added as re open"},{"type":"text","text":"Safety Alert"},{"type":"text","text":" "},{"type":"text","text":"Coimbatore"},{"type":"text","text":"Unsafe Act"},{"type":"text","text":"sephali kumari"},{"type":"text","text":"TTK Beta - QA"},{"type":"text","text":"Assigned"},{"type":"text","text":"https://qa-staging-2.oqsha.com/#/incidents/view/387/21344?dlType=viewTicket"},{"type":"text","text":"EHS Department - TTK Private Limited"}]}]}}}


Sending email for incident closure


Ticket Safety Alert has been updated


Osmo-x WhatsApp payload: {"providerId":11,"data":{"to":"91434342231232","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_update_whatsapp_template_v4","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Test Consent"},{"type":"text","text":"Safety Alert"},{"type":"text","text":"T/TTK/SAB/25/00040"},{"type":"text","text":"Safety Alert status updated to Assigned., Comments are added as re open"},{"type":"text","text":"Safety Alert"},{"type":"text","text":" "},{"type":"text","text":"Coimbatore"},{"type":"text","text":"Unsafe Act"},{"type":"text","text":"sephali kumari"},{"type":"text","text":"TTK Beta - QA"},{"type":"text","text":"Assigned"},{"type":"text","text":"https://qa-staging-2.oqsha.com/#/incidents/view/387/21344?dlType=viewTicket"},{"type":"text","text":"EHS Department - TTK Private Limited"}]}]}}}


### Ended processing Update incident Event ###


### End Event Execution ###


### Start Event Execution ###


Message : {"EventName":"INCIDENT_REOPEN_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":21344},{"Key":"ClosedById","Value":1597}]}


### Started process for Execution of Event : INCIDENT_REOPEN_NOTIFICATION ###


### Started processing for Incident Reopen Event ###


Generating report.


## Sending email to Sayan Mondal, UserId : 1597 for reopen notification ##


Sending Assigned To Email for IncidentId:21344


Initializing Email Service Client


Generating Email Request


Safety Alert Reopened


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


Sending Inform-To Update WhatsApp for IncidentId:21344


Osmo-x WhatsApp Message has been Sent


### Ended processing Incident Reopen Event ###


Message : {"EventName":"INFORM_TO_INCIDENT_CREATION_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":21345},{"Key":"InformToUserId","Value":1954}]}


### Started process for Execution of Event : INFORM_TO_INCIDENT_CREATION_NOTIFICATION ###


### Started processing Inform-To Incident Creation Notification ###


Calling SendInformToNotification function for ticket creation


Sending Inform-To WhatsApp for IncidentId: 21345


Osmo-x WhatsApp payload: {"providerId":11,"data":{"to":"919989248964","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_inform_to_template_v3","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Lalit Aditya Kola"},{"type":"text","text":"Safety Alert"},{"type":"text","text":"T/TTK/TCL/25/00021"},{"type":"text","text":" "},{"type":"text","text":"Coimbatore"},{"type":"text","text":"Observation"},{"type":"text","text":"Shreya V"},{"type":"text","text":"TTK Beta - QA"},{"type":"text","text":"Open"},{"type":"text","text":"https://qa-staging-2.oqsha.com/#/incidents/view/387/21345?dlType=viewTicket"},{"type":"text","text":"EHS Department - TTK Private Limited"}]}]}}}


Generating Safety Alert report.


### Ended processing Inform-To Incident Creation Notification ###


### End Event Execution ###


### Start Event Execution ###


Message : {"EventName":"INFORM_TO_INCIDENT_CREATION_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":21345},{"Key":"InformToUserId","Value":2547}]}


Osmo-x WhatsApp payload: {"providerId":11,"data":{"to":"917223964170","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_inform_to_template_v3","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Sagar Aswar"},{"type":"text","text":"Safety Alert"},{"type":"text","text":"T/TTK/TCL/25/00021"},{"type":"text","text":" "},{"type":"text","text":"Coimbatore"},{"type":"text","text":"Observation"},{"type":"text","text":"Shreya V"},{"type":"text","text":"TTK Beta - QA"},{"type":"text","text":"Open"},{"type":"text","text":"https://qa-staging-2.oqsha.com/#/incidents/view/387/21345?dlType=viewTicket"},{"type":"text","text":"EHS Department - TTK Private Limited"}]}]}}}


Message : {"EventName":"INFORM_TO_INCIDENT_CREATION_NOTIFICATION","EventArgs":[{"Key":"IncidentId","Value":21345},{"Key":"InformToUserId","Value":1326}]}


Osmo-x WhatsApp payload: {"providerId":11,"data":{"to":"917003236045","messaging_product":"whatsapp","type":"template","template":{"namespace":"d8bcb6bd_2ab2_439c_9d9e_947501266c77","name":"oqsha_ticket_inform_to_template_v3","language":{"policy":"deterministic","code":"en"},"components":[{"type":"body","sub_type":null,"index":0,"parameters":[{"type":"text","text":"Bishal Mondal"},{"type":"text","text":"Safety Alert"},{"type":"text","text":"T/TTK/TCL/25/00021"},{"type":"text","text":" "},{"type":"text","text":"Coimbatore"},{"type":"text","text":"Observation"},{"type":"text","text":"Shreya V"},{"type":"text","text":"TTK Beta - QA"},{"type":"text","text":"Open"},{"type":"text","text":"https://qa-staging-2.oqsha.com/#/incidents/view/387/21345?dlType=viewTicket"},{"type":"text","text":"EHS Department - TTK Private Limited"}]}]}}}


### Started process for Execution of Event : ESCALATE_NOTIFICATION ###


### Started processing for Notification Execution ###


# Immediate Notification flag for the event: ESCALATE_NOTIFICATION is set to Yes#


### Started processing  PUSH Notification Execution ###


#  Added  PUSH Notification of IncidentUID: T/TTK/TCL/25/00021#


# Calling  SendCronNotifcationsToUsers function for  push notification #


# Started  SendCronNotifcationsToUsers Execution #


# Fetching details from escalate_cron table for escalate_cron id 22533 #


# Preparing notification body #


# Fetching user of id:2562devices #


# User devices count #0


Updating escalte_cron to failed for id 22533


### End  Push notification Event Execution ###


### Ended processing  for Notification Execution ###


### Started processing  Email Notification Execution ###


#  Added Email Notification of IncidentUID: T/TTK/TCL/25/00021#


# Incident Attachments Count: 0#


# Calling  SendCronEmail function for  email notification #


# Fetching details from escalate_cron table for escalate_cron id 22534 #


Generating report.


Logging user id - 2562


Logging user  - IncidentReporter.DAL.Models.UserDBO


## Sending email to Test Consent##


*--- Sending Email Serice Initiated ---*


Reading and binding data to Email Template


Initializing Email Service Client


Generating Email Request


A new Ticket T/TTK/TCL/25/00021 is Reported related to 'Observation'


--- Email created using Osmo-x ---


--- Email response from Osmo-x is 201


## Email Sent to Test Consent##


# Updating escalate_cron : 22534 Status to Passed #


### Ended processing  Email Notification Execution ###


### Started processing  Whatsapp Notification Execution ###


#  Added  WhatsApp Notification of IncidentUID: T/TTK/TCL/25/00021#


# Calling  SendCronWhatsAppNotifcations function for  whatsapp notification #


# Fetching details from escalate_cron table for escalate_cron id 22535 #


Osmo-x WhatsApp Message has been Sent


# Updating escalate cron : 22535 Status to Passed #


### Ended processing  Whatsapp Notification Execution ###


### End Event Execution ###